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Finding The Right Inspiration To Transform Your Customer Experience | Forrester Blogs

Finding The Right Inspiration To Transform Your Customer Experience

A few years ago, The Mayo Clinic wanted to design separate consultation and exam rooms to reflect the reality that most appointments consist mainly of conversations between doctors and patients, with less examination time. But there wasn’t enough floor space to accommodate the number of separate rooms that it envisioned. Then, inspiration struck from the least likely of places . . . The Brady Bunch. On the show, viewers may recall, that the boys and girls of the blended family shared a bathroom with two doors connecting it to adjoining bedrooms (i.e., a Jack and Jill bathroom). Mayo borrowed the concept and now has two consultation rooms that share one inner exam room.

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The post Finding The Right Inspiration To Transform Your Customer Experience | Forrester Blogs appeared first on Middleware-centric APM.

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Charles Rich is Vice President of Product Management at Nastel Technologies, a provider of middleware-centric application performance monitoring for mission-critical applications from the datacenter to the cloud. He is a software product management professional who brings over 27 years of technical hands-on experience working with large-scale customers to meet their application and systems management requirements.